LIMITED WARRANTY FOR VIVA® AESTHETICS & MEDICAL MACHINE

VIVA, hereunder referred to as a supplier, assures that all products are integrally guaranteed for a period of 2 years(Not including the consumables) from the production date, provided they are used complying with the aim they have been developed for.

This warranty is delivered by the supplier exclusively to the customer to whom the invoice is issued.

Warranty consists in repairing or replacing of products, which may be proved to be defective or affected by any production vice at supplier unobjectionable judgment.

In order to obtain repair/replacement under warranty, a written notice should be delivered to the supplier, within 15 days starting from the discovery of the vice/defect.

Warranty is valid only if all following conditions are complied with:

  • products are used complying with technical specifications.
  • products have been installed by qualified personnel and according to mounting instructions, which are included with supplied items.
  • no modification or change of products have been accomplished without prior and written authorization by the supplier.
  • Faulty product must be kept by the customer as it was, to allow the supplier to do all necessary analysis and to try and establish the cause of failure. The supplier will repair or replace the defective device by online guiding and send free new spare parts for replacement if it is under the warranty.
  • The customer should cooperate with VIVA service team for defections checking, video taking and spare parts replacement. Consumables warranty the buyer should confirm with VIVA sales manager as different consumables have different warranty policy.

Electronic driver is covered when used at Ta 25 C up to 20,000 h, in a period of 5 (five) years, which corresponds to a medium operating time of 11 hours per day.

In case the product is showing production vices and/or defects, which are covered by this warranty, the supplier can proceed at its own unobjectionable discretion to repair and/or replace the product with an equal or equivalent one under a point of view of consumption, taking into consideration the ongoing technical progress elapsed in between with faulty product and within necessary intervention time.

Warranty does not cover:

  • defects of product caused by unexpected and unpredictable events, such as, by way of non-limiting example, accidental case and/or force major, vandalism acts, public riots, fires, intense atmospheric phenomenon, and any other event which may exclude connection with production vices.
  • defects caused by tampering or previously repaired without the written authorization of supplier.
  • collateral freight for repair of vice and/or defect, product removal and assembling costs, labor, transport for failed fitting, or any other cost for repair of the vice and/or defect will remain at customer charge.
  • Products with any original supplier labeling that have been altered, damaged, or removed by the Buyer or a third party.
  • collateral damages to any equipment or object which may occur because of the failure of the product.
  • improper or incorrect use or installation.
  • Products whose failure has been caused by a product or component not supplied by Supplier.

This warranty is the only and exclusive form of guarantee between supplier and customer for the supplied product.

No additional demand, different from this warranty, can be asked to the supplier in relation to the defective product. No compensation or other charges can be expected or debited. No freight for storage of defective products can be asked or debited.

Failure warning procedure:

  • The customer must send a written notice to the supplier.
  • invoice references (number, date).
  • quantity of faulty and/or defective fittings.
  • installation place:

The guarantee will be accepted after the consignment of certification for correct installation and commissioning of the Aesthetic and Medical machines, which the product is connected to.

Once analysis on failed fittings is completed, the supplier will confirm the customer failure causes and if it is covered by the guarantee. In case of failure is covered by the guarantee, the supplier will provide to repair or replace the spare parts.

Supplier may debit the customer freight expenses for returned fittings, which are not defective, together with related costs for managing, analysis, and transport.

VIVA will reserve the right to modify the terms of this warranty document without previous notice.

January 1st, 2022